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Post Date

2022-Dec-07

Close Date

2023-Jan-31

Job Type

INTERNSHIP

Salary

SGD 500-2000 per MONTH

Location

One North, , Singapore

Company Description

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia. Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

Job Description

    • Project FortuneGod.
      • Establish set up of E-Wallet Mex Support structure framework.
      • Driving SOP standardization  across the regions to increase quality resolution
      • Conduct workshop sessions across the region for process mapping
      • Data Analysis for project VOC
      • Stakeholder Management working with GS countries and business verticals for SLA determination
      • Knowledge Base Management - Building the SOP into the KB with the content PIC.
         
      Project DSAT ++
      • Lead with the CE countries to drive rigor in QA action planning.
      • Establish data analysis and perform root cause analysis.
      • Leverage Lean Methodology in project solutioning to drive down DSAT+ for the CE Countries.
      • Governance of the solution implementation for performance sustainability
      NPI
      • Establish the CE support model for new product initiative rollout
      • Determine with the Workforce Management team for resource requirement
      • Liaise with the Product Manager on the SOP for the ‘Unhappy Path’ support process. 
      • Establish the ‘ideal’ support process from the consumers, partners or merchants’ lens
      • Conduct training sessions with the CE countries stakeholders.
      • Monitor the post-implementation volume and execute the Control plan.

Requirements

    • Available from May to Aug 2023
    • Undergraduate in Computer Science, Business, Engineering or other relevant courses
    • Proficient in Microsoft Office (Word, Excel, Powerpoint), Tableau

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